員工服務態度佳，湯屋佳，食物非常美味，就是偏鹹。

瀅清 臺灣

房間設備齊全整潔，職員笑容可恭，有三個私人露天溫泉，各有特色， 不得不讚的是晚餐十分精緻，而且美味，還有石燒和牛。

匿名 香港

The ryokan is comfortable with good jazz music. Food was delicious and the private onsen is great too!

Eunice 新加坡

Kashiwaya Ryokan was a wonderful place to stay in Shima. It's located right off the bus stop and is a pleasant walking distance to many other places in Shima. The food was amazing, and every meal as to be savored with all the senses. The service fantastically patient with us. One of the staff, Andrew, provided us with great recommendations on on places to eat in Nagano, our next stop. The three private onsen are a particular delight, giving people uncomfortable with public onsen the opportunity to get used to what an onsen is like. I would highly recommend this place for first time American onsen tourists, especially because it is tattoo friendly.

Mark 美國

Beautiful and extravagant dinner and breakfast. Very friendly and helpful service. Beautiful private and public onsens.

Paul 加拿大

Exceptional hospitality, tidy and comfort room, amazing experience with the open air onsen and the unforgettable dinner😍

Krasimira 保加利亞

Our group was very much impressed by the service, the onsen, the food and everything else and we can not fault the place at all.

Diciembre 澳洲

Private onsen

Sari 盧森堡

The relaxing atmosphere! We also appreciate that all the staff speaked english, so it was very easy to understand the rules inside the ryokan! Also, it’s not a problem if you have tattoes because inside there are 3 private onsen and when you are inside one of this, nobody else can enter! The cuisine was exquisite! Suggestion for every guest: don’t bring anything with you! Inside you will found everything you need! From tootbrush to hairdryer and all kind of stuff. You will stay all day with the yukata that you will find into the ryokan. You can leave your luggage in your car, nonody will take it and in this way you won’t ruin the precious tatami. After all, is a place where you will strip yourself of everything!

Luca 義大利

We were able to have a true Japanese experience. During our one night stay, we experimented the three private onsen and they were all amazing (we have tattoos and it was not an issue) ! We were also able to enjoy Shima Onsen thanks to the free bike rental service of the hotel The food was great ! Compliments to the chef for the quality of the ingredients and the play on textures. One bit of advice : we had the vegan traditional kaiseki meal and we would’ve liked it more had we not eaten a heavy lunch. Don’t eat a lot on the day of the kaiseki meal because it is quite a bit of food, delicious yes, but still a lot if you’re not prepared ! The ryokan’s staff was welcoming, friendly and helpful. It was a nice touch to have a two way script in English/Japanese when we arrived as we could communicate with them :)

Zishan 法國